Today’s customer is more educated and connected than ever before. With seemingly endless choices and unfettered access to information from peers and other sources – standing out in the market is harder than ever.
So, how can you attract and retain more customers in this new world of business?
By focusing on creating extraordinary customer experiences.
I provide CRM solutions based on a number of CRM platforms. In particular, I recommend the following.
Sugar offers the most innovative, flexible and affordable CRM in the market and delivers the best all-around value of any CRM. By breaking down departmental silos, and giving every customer-facing employee the tools they need to be more effective every day – Sugar provides a unique value and return on investment not seen in other CRMs. Only Sugar allows organisations to build truly automated end-to-end processes that help businesses focus on what matters most: making every customer relationship extraordinary.
SuiteCRM is open-source (ie. no licensing from the vendor) CRM platform forked from the popular SugarCRM Community Edition(1). It shares many of the features of SugarCRM, including on-premise or hosted deployment options and extensive customisability and integration options. For the business on a budget, SuiteCRM is an excellent entry level CRM with upgrade paths as you expand.